Sphalerite Heart Carving on Stand

At Muse Crystals, we aim to provide a smooth and efficient shopping experience. Shipping costs are calculated at checkout based on your location and order details. Here’s a quick overview of our shipping and handling procedures:

Handling Time:

• Orders are processed and dispatched within 1 business day.

Shipping Rates:

Australia:

• Standard Shipping: Average cost ranges from $6.50 to $15.50.
• Express Shipping: Flat rate of $25.

International:

• Standard Shipping: Cost: $15 to $35 (varies by destination and weight, handling fees apply).

Shipping Time:

Australia:

• Standard Shipping: 2-8 business days.
• Express Shipping: 1-4 business days.

International:

• New Zealand: 4-11 business days.
• Asia: 10-20 business days.
• USA: 10-20 business days.
• Canada: 10-20 business days.
• UK: 5-18 business days.
• EU: 5-20 business days.
• Rest of the World: 14-30 business days.

Please note that shipping times may vary depending on your location and any unforeseen circumstances that may arise during transit.

We use Australia Post and Sendle for delivery. For tracking, visit:

• Sendle Tracking
• Australia Post Tracking

For more details, please see our Shipping Policy.

At Muse Crystals, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free returns and refunds policy. Here are the key details:

Returns:

• 30-Day Return Period: You have 30 days from the date of delivery to initiate a return.
• Unused and Unaltered Condition: The item(s) must be in their original, unused, and unaltered condition to be eligible for a return.
• Return Shipping: Please note that return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective item.

Refunds:

• Once we receive and inspect the returned item(s), we will process your refund within a reasonable timeframe.
• Refunds will be issued back to the original payment method used for the purchase.
• Please note that it may take several business days for the refunded amount to reflect in your account, depending on your financial institution's processing times.

For more detailed information or to initiate a return, please contact our customer support team or view our Refund Policy for more information. We are here to assist you throughout the process and ensure your satisfaction with our products.