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At Muse Crystals, we strive to provide a seamless shopping experience for our valued customers. Here are some details regarding our shipping and handling procedures:

Shipping Rates:

Within Australia: We offer a standard shipping rate of $10 and $15 for express postage.
New Zealand Orders: For our customers in New Zealand, a flat rate of $25 is applied to cover shipping expenses.

Shipping Time:

Next-Day Shipping: We process and ship orders promptly, usually within one business day. Once your order is dispatched, you can expect to receive it within the estimated delivery timeframe provided by the carrier.
Shipping ETA: Standard shipping is estimated delivery time is 2-8 days and express shipping is 1-4 days.

Please note that shipping times may vary depending on your location and any unforeseen circumstances that may arise during transit.

We partner with Australia Post & Sendle to ensure reliable and efficient delivery of your precious crystals.

At Muse Crystals, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free returns and refunds policy. Here are the key details:

Returns:

30-Day Return Period: You have 30 days from the date of delivery to initiate a return.
Unused and Unaltered Condition: The item(s) must be in their original, unused, and unaltered condition to be eligible for a return.
Return Shipping: Please note that return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective item.

Refunds:

Once we receive and inspect the returned item(s), we will process your refund within a reasonable timeframe.
Refunds will be issued back to the original payment method used for the purchase.
Please note that it may take several business days for the refunded amount to reflect in your account, depending on your financial institution's processing times.

For more detailed information or to initiate a return, please contact our customer support team. We are here to assist you throughout the process and ensure your satisfaction with our products.

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Visit our Store! 2 Atlantic Drive, Loganholme

Get in touch with us

Contact Us

At Muse Crystals, we're here to assist you on your crystal journey every step of the way. Have a question? Checkout our FAQs page, you might be able to find your answers there. Otherwise feel free to get in touch with us through various contact options:

Call us at 0422 181 777 to speak directly with our knowledgeable team. We're available during business hours to answer any questions you may have.
Send us an email at store@musecrystals.com.au, and our crystal experts will respond promptly. We're happy to provide guidance and support via email.
Utilize our convenient contact form below to send us a message directly from our website. Simply fill out the required fields, and we'll get back to you as soon as possible.
If you prefer a more personal touch, we invite you to visit our store located at 2 Atlantic Dr, Loganholme, where you can explore our curated collection of crystals and receive in-person assistance.

Whichever method you choose, we're dedicated to providing you with exceptional service and helping you find the perfect crystals to enhance your well-being and spiritual journey. Contact us today and let Muse Crystals be your trusted guide in the world of crystals.

Contact Form

Visit Our Store

Address: 2 Atlantic Dr, Loganholme QLD 4129

Opening Hours:
Mon - Sun | 9am - 5pm

From our Instagram

Immerse yourself in the captivating universe of Muse Crystals. Each crystal post is a glimpse into our treasure trove, straight from the heart of our Instagram feed.

Authenticity Assured

Genuine crystals for genuine experiences

Customer Satisfaction Commitment

Your happiness is our utmost priority

Secure and Safe Shopping

Shop with confidence and peace of mind

Effortless Returns

Easy and hassle-free returns within 30 days