Shipping policy
Welcome to Muse Crystals! We're committed to delivering your magical items with care and efficiency. This Shipping Policy outlines our available shipping options, delivery times, and handling details for both Australian and New Zealand customers.
Please review this policy before making a purchase.
Handling Time
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All orders are processed and dispatched within 1 business day of purchase.
Shipping Methods
We proudly partner with Sendle and Australia Post to ensure your parcels are delivered securely and sustainably. Shipping rates are automatically calculated at checkout based on your order’s weight, size, and destination.
Domestic Shipping (Australia)
| Shipping Method | Cost (AUD) | Estimated Delivery Time |
|---|---|---|
| Standard Shipping | Calculated at checkout | 2–8 business days |
| Express Shipping | Calculated at checkout | 1–4 business days |
| Local Pickup (Brisbane) | Free | Ready within 1 business day |
Shipping to New Zealand
We offer shipping to New Zealand as our only international destination. Shipping rates are calculated at checkout based on your order’s size, weight, and destination.
| Destination | Estimated Delivery Time | Cost (AUD) |
|---|---|---|
| New Zealand | 4–11 business days | Calculated at checkout |
A 5% international handling fee applies to all New Zealand orders.
Tracking Your Order
Once your order has been dispatched, you'll receive a tracking number via email. You can track your shipment using:
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Sendle: Sendle Tracking
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Australia Post: Australia Post Tracking
Important Shipping Details
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Accuracy of Address: Please double-check your shipping details at checkout. Muse Crystals is not responsible for delivery issues caused by incorrect or incomplete addresses.
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Lost or Damaged Packages: We take great care in packaging your items, but once the parcel is with the courier, any loss or damage is outside our control. Reach out if you need help lodging a claim or finding an update.
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Change of Address: Need to update your shipping address? Contact us as soon as possible. We’ll do our best to accommodate, but changes can’t be guaranteed once a parcel is dispatched.
Policy Updates
Muse Crystals may update this policy at any time. All changes will be reflected on this page and take effect immediately.
Contact Us
If you have any questions or need assistance, we’re here for you.
About Us
Muse Crystals & Mystical Gifts
Explore our diverse range of carefully curated crystals and unique gifts, where every piece tells a story. Connect with the magic of each item, chosen for its quality and vibrancy to enrich your collection. Visit us in Springwood, Queensland, or discover your next treasure online today.