Phantom Quartz ~ Specialty Crystal

At Muse Crystals, we strive to deliver a seamless shopping experience with fast and reliable shipping options worldwide. Here's everything you need to know:

Handling Time:

Orders are processed and dispatched within 1 business day.

Shipping Rates:

Australia:

• Standard Shipping: From $6 to $15, depending on weight and location.
• Express Shipping: Based on weight, ranging from $15 to $50 for most orders.

NZ International:

• Standard Shipping: From $15 to $35, depending on destination and weight (handling fees may apply).

Shipping Times:

Australia:

• Standard Shipping: 2-8 business days.
• Express Shipping: 1-4 business days.

International:

• New Zealand: 4-11 business days.

Important Notes:

• Shipping estimates are approximate and may vary, especially during busy periods.
• Delivery times are not guaranteed.
• Tracking details will be provided upon dispatch.

Delivery Partners

We use Sendle and Australia Post for all deliveries.

• Sendle Tracking
• Australia Post Tracking

For more details, please refer to our Shipping Policy.

At Muse Crystals, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free returns and refunds policy. Here are the key details:

Returns:

• 30-Day Return Period: You have 30 days from the date of delivery to initiate a return.
• Unused and Unaltered Condition: The item(s) must be in their original, unused, and unaltered condition to be eligible for a return.
• Return Shipping: Please note that return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective item.

Refunds:

• Once we receive and inspect the returned item(s), we will process your refund within a reasonable timeframe.
• Refunds will be issued back to the original payment method used for the purchase.
• Please note that it may take several business days for the refunded amount to reflect in your account, depending on your financial institution's processing times.

For more detailed information or to initiate a return, please contact our customer support team or view our Refund Policy for more information. We are here to assist you throughout the process and ensure your satisfaction with our products.